How are shirts packed?
Each shirt is individually folded and packed into their own poly bag and then package into poly mailers for shipment.
What inks are you using for printing apparel?
Our apparel is created with the latest in garment printing technology and our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.
We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks which are needed when printing on children’s wear 12 and below.
How long does it take for my order to be processed?
It depends. We’ll be able to create your order in 2-7 business days. Then add the extra time for shipping, which depends on where you’re shipping to. Since we ship out of California, we’re super close to all of the big LA wholesale factories, including American Apparel.This means that it’s easy and fast to keep stocked, and minimizes the wait time.
What tracking options are there?
All orders that are delivered within the United States by USPS have full tracking available. You can give your clients a tracking number as well as a link where they can follow up on the status of their order. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.
Are you accepting brands to collaborate with or promote in your market?
yes we are, we’re are always looking to promote or collaborate with brands either new brands or brands that have been around for awhile. We are accepting all brands but to limit the traffic only a few will be selected to be featured in our market we will be charging a nominal 10$ fee for the serious brands that want to collaborate with Diabolical Rabbit®.
What if the product is lost in the mail?
If your sent order is lost in the mail, no worries, we’ll make it and send it again.
In the case of returns, how do you handle the difference between a product quality problem (or, say, the wrong product shipped) vs. the customer changing his mind, or wanting a different size?
Any returns or problems that occur because of our error will be handled at our expense. In cases where customers would like to exchange or return a product without any defect in the product or error in our part will be done so at your expense.
What technology is used to print on t-shirts (and any fabric product)?
We use the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, and that the amount ordered doesn’t affect the price. We use the Brother GT 381 printer.
Disclaimer about Direct to Garment
You may notice some discoloration or off white residue on your apparel! Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology and our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!